FAQ

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    Contact Form

    Please fill in the form below and send it to us.

    • STEP1 
      Input
    • STEP2 
      Confirm
    • STEP3 
      Complete

    Name

    (Example: TARO YAMADA)

    Email

    (Example: yamada@mail.com)

    Phone number

    (Example: 0848555111)

    Zip codeAuto-fill address from postal code (Japan only)

    Auto-fill address from postal code (Japan only)

    (Example: 7290141)

    Address

    (Example: 4755-15 Takasu-cho, Onomichi-city, Hiroshima-pref.)

    Subject

    Content of enquiry

    Privacy policy

    Privacy Policy

    Yamamaru Kisen Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of personal information and considers the proper handling of personal information to be an important social responsibility in accordance with laws and regulations.

    To ensure that the Company address this issue, the Company have established the following privacy policy to handle your personal information.

    01. Definition of Personal Information

    The term “personal information,” as used in this website, refers to, but is not limited to, the following information:
     

    • Information provided to the Company
      includes personal information (name, address, telephone number, email address, date of birth, and other information that can identify a specific individual) provided to the Company through the Company’s enquiry form.
    • Information provided to the Company by third parties
      includes personal information (name, address, telephone number, email address, date of birth, and other information that can identify a specific individual) provided by third parties through the Company’s enquiry form. 
    • Personal information obtained by the Company
      includes personal information, which is automatically obtained by accessing the Company’s website, such as access logs (domain name, IP address, browser type, and access time) and Cookie (the information collected us through Google Analytic, which is Google’s access analysis tool, is in accordance with Google’s privacy policy).
    02. Compliance with Laws and Regulations

    The Company shall comply with the laws and regulations of each country in which the Company operates regarding the protection of personal information.

    03. Protection of Personal Information

    The Company shall ensure that the Company’s directors, employees and others recognize the importance of protecting personal information and shall use personal information appropriately.

    04. Respect for the Rights of the Information Subject

    The Company respects the rights of individuals who are the subjects of their personal information. When an individual requests notification, disclosure, correction, addition, deletion, suspension of use, elimination or suspension of provision to third parties concerning his/her personal information, the Company shall comply with laws and regulations and with socially accepted norms and practices.

    05. Acquisition, Use and Provision of Personal Information

    When acquiring or using personal information, the Company shall clarify the purpose of use and shall not acquire or use personal information for any purpose other than the stated purpose.

    In addition, when outsourcing work involving the processing of personal information, the Company shall clearly stipulate and follow confidentiality, matters concerning re-consignment, responsibility sharing in the event of security incident, return and deletion of personal information at the end of the contract, etc.

    06. Security Control Measures

    • Establishment of Basic Policy
      The Company has established basic policies regarding compliance with relevant laws and regulations and enquiry channels to ensure the proper handling of personal information. 
    • Organizational Security Control Measures
      In addition to appointing a person responsible for personal information, the Company clarifies the scope of personal information, and a reporting and communication system is in place for reporting to the person in charge when facts or signs of violation of the law or personal information handling regulations are detected. 
    • Personal Security Control Measures
      The confidentiality of personal information is stated in the Company’s employment regulations, and directors and employees are informed about the proper handling of personal information. 
    • Physical Security Control Measures
      Measures are taken to store personal information and to prevent its loss or theft. 
    • Technical Security Control Measures
      The Company adopts a procedure to protect against unauthorized access. 
    • Understanding of the External Environment
      When handling personal information abroad, the Company shall take security control measures based on the Company’s understanding of the legal systems of the relevant country.
    07. Notification, Pubilic Annoucement, etc.

    The Company shall take appropriate measures such as notifying and publicly announcing necessary matters to the individual when handling personal information in accordance with laws and regulations concerning the protection of personal information.

    08. Purpose of Use of Personal Information Obtained

    Unless otherwise notified, the Company will use the personal information the Company has obtained for the following purposes:

     

    • management of business negotiations, execution and performance of contracts and other transactions with the Company.
    • provision of information on the Company’s  business and services and related procedures.
    • operation of vessels owned by the Company.
    • notices and greetings based on communications with the Company in accordance with social practices.
    • liaison with organizations involved in the Company’s business.
    • administrative work related to the Company’s shares, etc.
    • public relations activities of the Company.
    • responding to various types of enquiries.
    • recruiting activities and other procedures related to personnel and human resource management.
    09. Provision to Third Parties

    The Company shall not provide any personal information to third parties except in the following cases:
     

    • when the Company has obtained the prior consent of the person concerned.
    • when required by law.
    • when it is necessary to improve public health or protect property, and it is difficult to obtain the consent of the person concerned.
    • when it is necessary to cooperate with national agencies, local governments, or individuals or entities entrusted by either of the former two, obtaining the person’s consent is likely to impede the execution of the relevant affairs.
      In addition, when the Company provides personal information to third parties in foreign countries, the Company will not do so without the individual’s prior consent, except cases where the provision of personal information is permitted by law.
    • when it is necessary for the appropriate and smooth operation of the Company’s business.
    10. Enquiries Regarding Personal Information

    Enquiries regarding the handling of personal information should be directed to the “Compliance and Personal Information Section” through our “Contact Form”.
    Please be advised, however, that the Company cannot respond to enquiries regarding the content of personal information of persons other than the person concerned.

    Masafumi Kuwata

    President & C.E.O.
    Yamamaru Kisen Co., Ltd.